We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at mamdscontact@gmail.com. Please note that returns will need to be sent to the following address: P.O. Box 43 - Cumberland, MD 21502.
If your return is accepted, please send the product to the address provided. The cost of return shipping may vary depending on the reason for the return. We only cover shipping for damaged or defective products. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions via email at mamdscontact@gmail.com and WhatsApp +1 (240) 609-7190.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
EU 14-day cooling off period
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at mamdscontact@gmail.com.